Refund policy

Return & Refund Policy – Trendora

We want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns
You may request a return within 14 days of receiving your order. Items must be unused, unworn, in their original condition, and in their original packaging.

To request a return, please contact us before sending the item back. Returns sent without prior approval may not be accepted.

Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings and other pierced jewelry cannot be returned once opened or worn, unless they arrive damaged or defective. Personalized items and final-sale items are also not eligible for return.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide clear photos of the item. We will review the issue and provide an appropriate solution at no additional cost to you.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

Contact
For return and refund questions, please contact us at:
mohamad16ali11@gmail.com